Author: Fahim Murshed

  • How to Rank Up WordPress Posts!

    How to Rank Up WordPress Posts!

    WordPress is one of the most popular and powerful platforms for creating and managing websites. However, having a WordPress site is not enough to attract and retain visitors. You also need to optimize your site for search engines, so that your posts can rank higher and get more traffic. In this blog post, we will…

  • Laragon: Your Ultimate Local Development Tool

    Laragon: Your Ultimate Local Development Tool

    In the world of web development, having a reliable local development environment is crucial. It allows you to work on projects offline, test new features, and troubleshoot without affecting live websites. Laragon, a powerful local development tool, has gained popularity for its ease of use and robust feature set. In this post, we’ll delve into…

  • The Advantages of Using Wise for Payments

    The Advantages of Using Wise for Payments

    In an increasingly interconnected world, the need for efficient and cost-effective international payments has never been more significant. Whether you’re a freelancer receiving payments from clients abroad, an expat sending money back home, or a business engaged in cross-border transactions, Wise (formerly known as TransferWise) is a service that has revolutionized the way we transfer…

  • Unlocking Website Potential with Performant Translations Plugin

    In today’s globalized digital landscape, reaching a diverse and international audience is essential for the success of any website. However, achieving this requires more than just creating compelling content; it necessitates effective translation solutions that can bridge language barriers seamlessly. This is where the Performant Translations plugin for WordPress comes into play. In this comprehensive…

  • EGO: The Silent Saboteur of Success

    EGO: The Silent Saboteur of Success

    In the dynamic world of self-branding and professional development, there exists an omnipresent adversary that can single-handedly sabotage even the most promising careers. This foe, which lurks within us all, is none other than our own EGO. While self-assurance and confidence are essential ingredients for success, it’s crucial to recognize where to draw the line…

  • WordPress Contributions: Make Global Impact From Here & Leave Your Mark

    WordPress Contributions: Make Global Impact From Here & Leave Your Mark

    Hello everyone! I am incredibly excited to be speaking at WordCamp Sylhet 2023 and discussing a topic that is close to my heart: WordPress Contributions. Today, I want to inspire you all to make a global impact right from where you are and leave your mark in the WordPress community. But before we dive into…

  • How to Improve First Response Time?

    🚫 Mistake: Lengthy First Response Time 💡 Example Mistake: 📧 Customer: “I reported an issue three days ago, and I haven’t received any response yet.” 📝 Agent Response (Mistake): “Apologies for the delay. Let me check the status and get back to you.” ✅ Solution: Enhance First Response Time for Better Customer Experience. 💡 Example Solution: Speeding…

  • How to Handle Delayed Responses in Customer Support?

    🚫 Mistake: Delayed and Inadequate Responses 💡 Example Mistake: 📧 Customer: “I’ve been waiting for a response to my support ticket for over 48 hours. Can you please update me on the progress?” 📝 Agent Response (Mistake): “Apologies for the delay. We are looking into it.” ✅ Solution: Promptly Acknowledge and Set Expectations to Improve…

  • How to Avoid Customer Support Jargon?

    🚫 Mistake: Using Technical Jargon with Customers 💡 Example Mistake:Customer: “I’m having trouble understanding the error message I received. Can you please explain what it means?” Agent Response (Mistake): “Your issue seems to be related to a server-side misconfiguration affecting the HTTP 500 error. We’ll need to verify the log files to pinpoint the root…

  • How can we maintain clear communication in customer support?

    🚫 Mistake: Vague Ticket Responses 💡 Example Mistake:Customer: “I submitted a support ticket regarding an issue with my account, but the response I received was unclear. It didn’t address my specific problem, and I’m still unsure how to proceed.” Agent Response (Mistake): “Your issue has been noted. We are looking into it.” ✅ Solution: Provide…

  • Support Efficiency: Streamlining FTP Access Requests

    🚫 Mistake: Lengthy Back-and-Forth for FTP Access 💡 Example Mistake:Agent: “We want to debug the issue further on your site. Please give us your FTP access.”Customer: “What is FTP access? How do I create this?” ✅ Solution: Proactively provide necessary information when requesting FTP access to reduce back-and-forth and enhance the support experience. 💡 Example…

  • Best Support Practice: Active Listening

    Scenario:📧 Customer Email: “I’ve been experiencing repeated issues with your product, and it’s frustrating. I’m not sure if I can rely on it anymore.” 🚫 Example Mistake: Disregarding customer frustration and dismissing their concerns. 📝 Agent Response (Mistake): “Our product rarely has issues, so your concerns are unfounded. Please understand that we are working on…

  • How Your Contributions to WordPress Can Make a Difference Globally

    How Your Contributions to WordPress Can Make a Difference Globally

    WordPress is one of the most widely used content management systems in the world, powering over 43% of all websites on the internet. It is an open-source software, which means that anyone can contribute to its development and make a global impact from anywhere in the world. WordPress contributions come in many forms, ranging from…

  • WordPress Interview Questions!

    WordPress Interview Questions!

    What is WordPress? WordPress is a free open-source content management system written in PHP. It is based on PHP and MySQL and is available for everyone free to use. WordPress is mainly known for its ease of use and flexibility, which makes it a popular choice for creating blogs, e-commerce sites, and other types of websites.…

  • How to improve yourself!

    How to improve yourself!

    Here are some books that can help you improve yourself: In addition to reading these books, some tips to improve yourself include: Remember that personal improvement is a continuous journey and requires effort and commitment.

  • Hostinger Hosting for WordPress: The Perfect Solution for Your Website Needs

    Hostinger Hosting for WordPress: The Perfect Solution for Your Website Needs

    Are you tired of searching for the best hosting solution for your WordPress website? Look no further as Hostinger has got you covered. With over 29 million users worldwide, Hostinger is one of the leading hosting providers that offers top-notch hosting solutions for WordPress websites. From shared hosting to cloud hosting, Hostinger has a range…

  • Safeguarding Your Website Using WordPress’s Best Practices

    Safeguarding Your Website Using WordPress’s Best Practices

    As a popular content management system, WordPress is a popular target for hackers and cybercriminals. In order to protect your website from these potential threats, it is important to implement proper security measures to prevent your site from being hacked or infected with malware. In this article, we will discuss the best practices for securing…

  • Advantages of Email Marketing for Independent Contractors

    Advantages of Email Marketing for Independent Contractors

    Email marketing is one of the most cost-effective marketing strategies for freelancers. With the right approach, it can help you reach a large audience, establish a strong connection with your clients, and increase your sales. However, with the increasing number of spam emails and the oversaturated market, it can be challenging to stand out and…

  • The keys to becoming a productive WordPress consultant

    The keys to becoming a productive WordPress consultant

    As a WordPress consultant, you play an important role in helping businesses and individuals build and maintain their online presence. But to be truly successful in this field, you need more than just technical skills. You also need to be productive, efficient, and able to manage your time and resources effectively. So, what are the…

  • How to Contribute to WordPress and Its Community

    How to Contribute to WordPress and Its Community

    WordPress is a user-driven project, thus your contributions to improvements and advancements are essential! Please think about making a contribution in one or more of the methods listed below to the project and the WordPress Community. Users like you contribute to the project, keeping it active and moving forward. We’re constantly searching for individuals to…