In the dynamic world of self-branding and professional development, there exists an omnipresent adversary that can single-handedly sabotage even the most promising careers. This foe, which lurks within us all, is none other than our own EGO. While self-assurance and confidence are essential ingredients for success, it’s crucial to recognize where to draw the line […]
Hello everyone! I am incredibly excited to be speaking at WordCamp Sylhet 2023 and discussing a topic that is close to my heart: WordPress Contributions. Today, I want to inspire you all to make a global impact right from where you are and leave your mark in the WordPress community. But before we dive into […]
🚫 Mistake: Lengthy First Response Time 💡 Example Mistake: 📧 Customer: “I reported an issue three days ago, and I haven’t received any response yet.” 📝 Agent Response (Mistake): “Apologies for the delay. Let me check the status and get back to you.” ✅ Solution: Enhance First Response Time for Better Customer Experience. 💡 Example Solution: Speeding […]
🚫 Mistake: Delayed and Inadequate Responses 💡 Example Mistake: 📧 Customer: “I’ve been waiting for a response to my support ticket for over 48 hours. Can you please update me on the progress?” 📝 Agent Response (Mistake): “Apologies for the delay. We are looking into it.” ✅ Solution: Promptly Acknowledge and Set Expectations to Improve […]
🚫 Mistake: Using Technical Jargon with Customers 💡 Example Mistake:Customer: “I’m having trouble understanding the error message I received. Can you please explain what it means?” Agent Response (Mistake): “Your issue seems to be related to a server-side misconfiguration affecting the HTTP 500 error. We’ll need to verify the log files to pinpoint the root […]
🚫 Mistake: Vague Ticket Responses 💡 Example Mistake:Customer: “I submitted a support ticket regarding an issue with my account, but the response I received was unclear. It didn’t address my specific problem, and I’m still unsure how to proceed.” Agent Response (Mistake): “Your issue has been noted. We are looking into it.” ✅ Solution: Provide […]
🚫 Mistake: Lengthy Back-and-Forth for FTP Access 💡 Example Mistake:Agent: “We want to debug the issue further on your site. Please give us your FTP access.”Customer: “What is FTP access? How do I create this?” ✅ Solution: Proactively provide necessary information when requesting FTP access to reduce back-and-forth and enhance the support experience. 💡 Example […]
Scenario:📧 Customer Email: “I’ve been experiencing repeated issues with your product, and it’s frustrating. I’m not sure if I can rely on it anymore.” 🚫 Example Mistake: Disregarding customer frustration and dismissing their concerns. 📝 Agent Response (Mistake): “Our product rarely has issues, so your concerns are unfounded. Please understand that we are working on […]
WordPress is one of the most widely used content management systems in the world, powering over 43% of all websites on the internet. It is an open-source software, which means that anyone can contribute to its development and make a global impact from anywhere in the world. WordPress contributions come in many forms, ranging from […]
What is WordPress? WordPress is a free open-source content management system written in PHP. It is based on PHP and MySQL and is available for everyone free to use. WordPress is mainly known for its ease of use and flexibility, which makes it a popular choice for creating blogs, e-commerce sites, and other types of websites. […]